Refund Policy

Refund & Return Policy – iQ Homes

At iQ Homes, customer satisfaction is our top priority. We take pride in delivering high-quality LED mirrors, carefully inspected before dispatch. However, if you face any issue, we’re here to help.

1. Return Eligibility
You may request a return or exchange within 3 days of delivery if:

• The product is damaged or broken upon arrival
• You received the wrong item
• The product has a manufacturing defect

To be eligible, the item must be unused, in its original packaging, and with all accessories included.

2. Non-Returnable Items

• Custom-made or personalized mirrors
• Products damaged due to misuse, mishandling, or installation errors
• Minor variations in size (±0.5 inch) or light tone

3. Refund Process

• Once your return is approved, our team will arrange pickup (where available) or guide you through the return process.
• After receiving and inspecting the product, your refund will be processed within 5–7 working days.
• Refunds are issued via bank transfer or the original payment method (if applicable).

4. Exchange Policy

• Exchanges are only applicable for defective, damaged, or incorrect items.
• Subject to product availability.

5. Shipping Charges

• iQ Homes will cover return shipping costs only in case of damaged, defective, or incorrect items.
• For other cases, shipping charges may apply.

6. How to Request a Return
To initiate a return, contact us with:

• Order number
• Clear photos or videos of the issue
• Your contact details

Contact Us:
📞 Phone/ WhatsApp: +92307-6445452
📧 Email: decorehomes224@gmail.com

Note:
We recommend checking the product at the time of delivery. Claims made after the return window may not be accepted.

iQ Homes – Committed to Quality & Customer Satisfaction